Terms of Service

By renting our product you agree to these terms and conditions

Payment

We offer 2 payment options: All payment is due up front or SHOP PAY which splits it into 4 payments. Orders will not be accepted, held or reserved until payment is received in full (shop pay will not affect this - if paying with shop pay option, we still receive your payment up front).

Additions & Adjustments

Additions to your floral contract order may be added up to 21 days prior to the wedding/event, and are not guaranteed until any additional payments are paid in full. While we do not accept order cancellations, a customer may swap their original rental item for a differing rental piece of equal or lessor value, pending availability. Floral additions/adjustments will not be held or reserved until additional payments are received in full. A signed revised contract and any additional fees/payment must be received for all additions and adjustments to be finalized.

Additional Fees

Price is for 1 setup/location only. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. This fee is based on multiple factors and will differ depending on location, distance, rentals, team members required etc. Please reach out to foreverfloralcorentals@gmail.com to receive a quote for additional moving fees. Our arches are very large and do not fit through normal doorways. They have to be dissembled, which will require our movers and/or florist to remove the florals, dissemble the item, transport it to the new location, then reassemble, and re-apply the florals. We require our own team to move any items. This is due to insurance reasons, which will not cover anyone outside out team to handle our items.

Notice and details of multiple floral locations must be communicated to Forever Floral Co LLC no later than 60 days before event. An additional moving fee invoice will be submitted to the customer no later than 45 days before the event date, with payment due no later than 30 days. Failure to communicate details or pay moving fee in time may result in Forever Floral Co LLC's inability to move these pieces. Forever Floral Co LLC reserves the right to deny any floral moving requests due to venue limitations, time constrictions or late/lack of payment.

Ground florals may be moved by an insured coordinator or wedding planner. Even if a Forever Floral Co LLC team member is not required to move your ground florals, Forever Floral Co LLC must be notified of location changes 60 days prior to your event.  

Cancellations/Date Adjustments

Cancellations: We do not accept order cancellations. Due to the nature of our products, once a rental order is submitted, we are unable to issue refunds. Should your wedding date change, please contact us immediately. Pending availability, we are happy to work with you to change the date of your rental.  

Should a date adjustment not be possible for the new event date, Forever Floral Co may issue a credit to the customer to be used at a different time. Forever Floral Co LLC is not responsible for issuing refunds due to clients request to change original event date. Pending availability, customer may select a different style floral rental of lessor or equal value to their original reservation value. 

Forever Floral Co LLC reserves the right to cancel this contract if at any time Forever Floral Co LLC feels that the obligations cannot be met. Forever Floral Co LLC will credit the amount paid, due to the original form of payment.

Delivery Information & Service Area

Please note, we are based in Cincinnati, Ohio and service the greater Cincinnati area (within 120 miles of zip code 45208). 

Rentals located 21-120 miles from zip code 45208 will be subject to a mileage charge and/or minimum spend.

1-20 miles (no milage fee)
21-50 miles ($2/mile billed separately)
51-120 miles ($2,200 minimum spend + $2/mile billed separately)

Reservations made outside of specified service area will be cancelled and incur a 25% administrative fee.

We do not offer shipping.

A minimum spend of $2,200 is required for venues located more than 50 miles from zip code 45208. $2,200 excludes any mileage fee, moving fee and applies only to product spend. For example: The arch and ground florals must both be rented for weddings exceeding 50 miles from zip code 45208. 

Product Handling

Late pickups (pickups past 10pm est.) are subject to late pickup fees. See below for pricing. Pickup times can be finalized up to 30 days prior to rental date. Once a pickup time is determined, a separate invoice will be sent. Invoices are due no later than 14 days prior to event. Without invoice paid, Forever Floral Co LLC may determine a pickup time prior to 10PM.

Any pickups past 10PM are subject to a late night pickup fee, which can be found below.

10:30PM charge of $50

11PM charge of $100

11:30PM charge of $150

12AM charge of $200

12:30AM charge of $250

1AM charge of $300

No rentals can be left outside overnight, including the altars, arches, or backdrops of any kind, as well as all floral arrangements. No one is allowed to transport, take-down, or move our product without prior written approval. Violating such terms and conditions will result in an additional fee.

Substitutions

Forever Floral Co LLC reserves the right to make subtle floral substitutions in the event the flowers are not of the quality suitable for your wedding/event. The integrity of the proposed look and color scheme will be maintained and flowers of equivalent value will be used.

Venue and Location Limitations

Forever Floral Co LLC is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of The Customer; Forever Floral Co LLC will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Forever Floral Co LLC.

Please be sure to check with your venue to confirm our rentals will fit in the desired space.

Damages

Any damage incurred to our product beyond natural wear while renting our items will be charged to your card in the amount of 2 times the rental price of the item. If an item is not returned within the rental agreement period of time, you will be charged 4 times the rental cost of the item. Your credit card information is safely stored and will be deleted once the items are returned.

Product Disclaimer

By renting our floral arrangements you understand that though some of these flowers look real, and are named after real flowers, they are in fact artificial, and therefore only resemble the real flower for which it is named after or referred to. 

Severe Weather

Forever Floral Co products may not be displayed outside should severe weather take place or be expected to take place during such reservation. Forever Floral Co defines severe weather as, but not limited to, rain (light or heavy), wind, thunder, lightning, tornado watch or warnings, snow, precipitation of any kind. When reserving your florals, we recommend ensuring an indoor inclement weather plan. Forever Floral Co reserves the right, to refuse service at any time due to inclement weather. Should any rented floral pieces not be used in the case of severe weather, Forever Floral Co does not issue refunds. We strongly encourage an indoor weather backup plan to ensure your florals can be utilized.

Terms

Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Cincinnati, Ohio before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.